I love the Y! On Hold Service because it gives our potential new members a chance to hear all of the wonderful events happening at the YMCA while they wait.

Amy Y. Mueller
Marketing Director
Paul Henson Family YMCA of Greater Kansas City


The Y! On Hold Service is very easy to use and gives us a more professional look. The variety of messages is helpful especially when given the option to customize our own. Although, we try not to keep people on hold too long, it's nice to be able to promote the Y while they wait. I feel this service is a good use of our advertising dollars. Thanks.

Nona Castro
Taylor Family YMCA


I thought I would have more time to make up custom scripts each month. But even if I don't, the prepared ones are wonderful and so easy to change. They are so professional and Y-friendly! And they really help to reinforce our mission.

I'm looking forward to getting our new branch up and running soon!

Carol Buckwalter
Marketing Director
Phoenixville Area YMCA


Before we had Sound Advice, we had a variety of music that, unfortunately, was not of the best sound quality. Now, our members can listen to an enthusiastic and well –articulated “friend” telling them about the YMCA philosophies, values and coming events. Our CEO, who was originally against “canned” messages, is now a real advocate of Sound Advice.

Debbie Goldthorpe
Stark County YMCA District


I love the on hold service because of the creative choices, which we have to pick from, and the ability to add our own center specific sound bites. I also love the information people get from the blurbs. You are on hold, but they are clever enough and the voice used reels in your ear pretty well.

Keep up the great work!

Suzy Todd
Marketing Director
Blue Springs Family YMCA


First and foremost it gives our members the assurance that their call matters to us.
Prior to using the service we received numerous complaints that they were left on hold or the member thought they were hung up on since there was silence on the line. We do our best to give each call the individual attention that is deserved - unfortunately that means someone may have to wait a little longer for their time to come. But Y! on Hold service assures them that they are going to be serviced as soon as time permits.

Kim Cavarretta
Staten Island YMCA


The thing I like most about the Y! On Hold service is the great customer service. Always quick to respond and eager to satisfy. The production time is generally quicker than promised. The quality of the recordings is excellent, with appropriate music and sound effects selected as accompaniment. In general, when I call the Y and am put on hold, I love hearing the personalization that we are able to offer; it sure beats elevator music.

Kim Anastas
Beaver County YMCA


I especially enjoy the Sound Advice on hold service. It allows us to communicate specific information about events, programs or services to our target audience. The turn around time is good and the emailed files are convenient. It really allows us to give our messages a family-friend feel and sense of community.

Lena Van Beek
Ahwatukee YMCA


The on hold service allows our facility to promote special events on the phone as well as put a focus on a certain department or age group. The flexibility it offers and the opportunity to stay up to date is invaluable.

Garry Linn
Richard C. Green Family YMCA


The ease of the On Hold Service is the biggest reason! I simply respond to an e-mail and it is done very quickly for us. The choices you have available for the child care division have been great! Thanks so much for your hard work and prompt attention to any question or need I have had.

Pam Watkins
Overland Park YMCA


Y! On Hold Service is a great way to market our messages to a captive audience. We have heard many positive comments regarding the system and are pleased with how easy it is to edit/change what our callers hear. Thanks for offering a cost-effective way to get our word out!

Sherri Werner
Upper Bucks YMCA


I love the on hold service because I can request custom messages, it's easy to use and I have an unlimited amount of times in which I can update the message.

Bernadeen Zivkovic
Director of Membership and Marketing
YMCA Bethesda-Chevy Chase


I enjoy using the Y! On Hold Service because it is a quick, easy, and dependable service. We value our customer service here at the Fauntleroy YMCA and I can always rely on Y! On Hold to produce a quality message.

Sandi Blick
Fauntleroy YMCA


I like using the Y On Hold Service because it is a quick and easy way to promote YMCA programs and special events on a monthly basis. Instead of listening to music customers on hold can listen to YMCA information!

Tracy Mcquain
Glendale-Peoria YMCA


Reasons why we like your on hold service:

1. Good variety of messages.
2. Callers enjoy listening to the messages vs. silence while on hold.
2. Love the monthly reminders so I don't have to remember!
3. Easy to order.
4. Quick turn around time between ordering and receiving tape.
5. Have always received prompt, courteous help when needed.

Chris C. Adams
Emerson Family YMCA