TESTIMONIALS : CLAREMORE REGIONAL HOSPITAL

What we have really enjoyed about Sound Advice is, number one, the service. We obviously like the quality of the product we're getting. We have people mention the messages they hear when they are on hold, which is nice. They get on and say I didn't know you had MRI or they mention a specific service. You never like to put people on hold for very long but I think it's certainly better than the music they used to get or dead air or whatever it might have been. So they're actually hearing information about our facility and retaining it.

The service aspect is really nice because we do get reminders. We did have an occasion a couple of weeks ago that we wanted to change some information and we faxed over the information and they sent back the script the way we wanted it, we approved it and before you knew it, by that day or the next day for certain, the change had been made.

So it's nice, I think (Sound Advice) is very good, very affective and timely for what we need. If we're promoting a specific service on the phone, I've had occasion where people have specifically mentioned a service and MRI is the one that sticks out in my mind. Someone said, "I didn't even know you had MRI." And that's how the conversation started. I said, "Excuse me." And they said," I'm listening to your on hold you were talking about MRI or diagnostics." One of our first messages said if you want information about our new beginnings birth center to ask after someone picks up the line. And I've had a person or two mentioned “Now tell me about your new beginnings birth center and what all do you offer”. Again they were prompted by your on hold message. That's me specifically and I'm sure there are others that happen a lot. As a matter of fact a couple of times I've had mentioned from our occupational health nurse that she's picked up the phone and got the same thing from one of her industrial clients. They've said "Oh you have a CT scan and full time MRI now” and they're picking up on it as well. And those are just the ones I know of. I'm sure there's others that happen all the time that aren't related to me.